Refunds.
When We Will. When We Won’t.

1. Digital goods — beats, bundles, exclusives

All beat sales (Free Standard download, $34.99 Single Beat Lease, $79+ Vault bundle, $399 Exclusive) are final once the download link is delivered. This is industry-standard for digital audio and matches Stripe + most card-network expectations for non-tangible goods.

Exceptions — we WILL refund when:

• Duplicate purchase. If you accidentally bought the same beat or bundle twice within 24 hours, email us and we refund the duplicate immediately.
• Technical failure. If your download link is broken, the file is corrupted, or the WAV/MP3 won’t play in standard software (Logic, FL Studio, Ableton, Pro Tools), email us within 7 days. We’ll either send a fresh link or refund.
• Unauthorized charge. If a Sneakz & Beatz charge appears on your card and you didn’t make the purchase, email us first before disputing — most cases are resolved in under 24 hours.

What we WON’T refund:

• Buyer’s remorse / change of mind after download
• Beats you decided you don’t want to use after listening to the full untagged WAV
• Bundles where you’ve already downloaded any portion of the catalog
• Exclusive beat purchases after the WAV + stems have been delivered (the beat is then taken off the market for the buyer’s exclusive use)

2. Subscription and recurring charges

Sneakz & Beatz does not currently sell subscription products. Every transaction is a one-time charge. If a recurring charge appears on your statement claiming to be from us, it is fraudulent — email support@sneakzandbeatz.com immediately and we will help you dispute it.

3. Merch (when it launches)

Physical merch is print-on-demand and made-to-order. Once we officially launch (target: August 1, 2026), the merch refund policy will be:

• Defective or damaged on arrival — full refund or replacement. Send a photo within 14 days of delivery to support@sneakzandbeatz.com.
• Wrong item shipped — full refund + we cover the return shipping.
• Sizing exchange — exchange allowed within 14 days of delivery, subject to inventory. Buyer covers outbound return shipping; we cover the replacement shipping.
• Buyer’s remorse — no refund. Print-on-demand means each piece was custom-produced for you.

This section will be updated when merch goes live. Pre-order interest list signups have no purchase obligation.

4. Rap Challenge entry fees

Rap Challenge entry fees are non-refundable once submission is received. See the Official Sweepstakes Rules for the full eligibility, judging, and prize-distribution terms.

5. How to request a refund

1. Email support@sneakzandbeatz.com from the email address you used to make the purchase.
2. Include the order number (in your Stripe receipt) and a sentence about the issue.
3. We respond within 2 business days. Approved refunds reach your card or bank in 5-10 business days, depending on your bank.

If we deny a refund and you still believe you’re entitled to one, you may dispute the charge with your card issuer. Card-network chargebacks for digital goods are typically denied unless you can show a technical failure.

6. Beat license terms apply separately

A refund returns your money. It does not reset license usage retroactively — if you’ve already published a song using a refunded beat, you must take down the song or purchase the lease again. The full lease terms live at /licensing.