Refunds.
When We Will. When We Won’t.

1. Digital goods — beats, bundles, exclusives

Every beat lease and bundle ($34.99 Single Beat Lease, $79+ Vault bundle) comes with a 30-day satisfaction guarantee. Email support@sneakzandbeatz.com within 30 days of purchase with your order email and the beat or bundle title — full refund to your original payment method within 5 business days, no questions asked. By accepting a refund you agree that your license terminates immediately: delete the delivered files and take down any published songs or videos that use the refunded beat(s).

Exception — exclusives: exclusive beat purchases ($399 Industry Pack exclusive or per-beat exclusives) are final once the WAV + stems have been delivered or the beat has been registered to you with a rights organization, because the beat is removed from the market for your exclusive use.

We also refund immediately, even outside the 30 days:

• Duplicate purchase. If you accidentally bought the same beat or bundle twice within 24 hours, email us and we refund the duplicate immediately.
• Technical failure. If your download link is broken, the file is corrupted, or the WAV/MP3 won’t play in standard software (Logic, FL Studio, Ableton, Pro Tools), email us within 7 days. We’ll either send a fresh link or refund.
• Unauthorized charge. If a Sneakz & Beatz charge appears on your card and you didn’t make the purchase, email us first before disputing — most cases are resolved in under 24 hours.

What we WON’T refund:

• Requests made more than 30 days after purchase (except the cases above)
• Exclusive beat purchases after the WAV + stems have been delivered (the beat is then taken off the market for the buyer’s exclusive use)

2. Subscription and recurring charges

Sneakz & Beatz currently sells one-time purchases only. Sneakz Pass, our $12/month membership, launches October 1, 2026 — when it does, your first month is covered by a 30-day refund; after that, cancelling stops future renewals and the current month is non-refundable. Any other recurring charge claiming to be from us is fraudulent — email support@sneakzandbeatz.com immediately and we will help you dispute it.

3. Merch (when it launches)

Physical merch is print-on-demand and made-to-order. Once we officially launch (target: March 1, 2027), the merch refund policy will be:

• Defective or damaged on arrival — full refund or replacement. Send a photo within 14 days of delivery to support@sneakzandbeatz.com.
• Wrong item shipped — full refund + we cover the return shipping.
• Sizing exchange — exchange allowed within 14 days of delivery, subject to inventory. Buyer covers outbound return shipping; we cover the replacement shipping.
• Buyer’s remorse — no refund. Print-on-demand means each piece was custom-produced for you.

This section will be updated when merch goes live. Pre-order interest list signups have no purchase obligation.

4. Rap Challenge entry fees

Rap Challenge entry fees ($25 standalone) are refunded in full if the challenge is cancelled or rescheduled, and are non-refundable once your submission has been judged. See the Official Contest Rules for the full eligibility, judging, and prize-distribution terms.

5. How to request a refund

1. Email support@sneakzandbeatz.com from the email address you used to make the purchase.
2. Include the order number (in your Stripe receipt) and a sentence about the issue.
3. We respond within 2 business days. Approved refunds reach your card or bank in 5-10 business days, depending on your bank.

If we deny a refund and you still believe you’re entitled to one, you may dispute the charge with your card issuer. Card-network chargebacks for digital goods are typically denied unless you can show a technical failure.

6. Beat license terms apply separately

A refund returns your money. It does not reset license usage retroactively — if you’ve already published a song using a refunded beat, you must take down the song or purchase the lease again. The full lease terms live at /licensing.